Terms & Conditions

These terms apply to orders placed with Tong Po's Kitchen online, by phone or in person. By placing an order you agree to them.

1. Orders

All meals are freshly wok-prepared to order. We may occasionally be unable to fulfil an item; if that happens we will contact you to offer an alternative or a refund. We reserve the right to decline or cancel any order.

2. Prices & payment

Prices are in Ghana Cedis (₵) and include applicable taxes (VAT, NHIL and GETFund). We accept online payment by card or Mobile Money via Paystack; online orders are confirmed once payment is received.

3. Delivery & takeaway

Tong Po's Kitchen is delivery & takeaway only — no dine-in. Delivery fees depend on your zone and are shown at checkout. Delivery times are estimates and may vary with distance, weather and traffic. Please provide an accurate address and a reachable phone number. Takeaway orders are collected from our CENCOR kitchen, North Dzorwulu.

4. Cancellations & refunds

Because food is prepared to order, cancellations may not be possible once preparation has begun. If an order is incorrect or unsatisfactory, contact us promptly and we will make it right — a replacement or refund at our discretion.

5. Allergens

Our kitchen handles a range of ingredients (including nuts, soy, shellfish and gluten) and we cannot guarantee any dish is free from a specific allergen. If you have an allergy, please tell us before ordering.

6. Liability

To the extent permitted by law, our liability for any order is limited to the value of that order. Nothing in these terms limits liability that cannot be limited under Ghanaian law.

7. Contact

Questions about an order or these terms? Reach us on 053 101 9850 or via WhatsApp.